Terms of Service, Privacy Notice & Refund Policy

Terms of Service

Use of Service

AskVio ("Service", "we", "us") provides an AI‑powered site search widget for website owners ("Customer", "you"). By accessing or using the Service you agree to these Terms. You may use the Service to index your own content and to offer search capabilities to your users. You are responsible for the content you provide and for compliance with all applicable laws. You must not misuse the Service or interfere with its normal operation.

Accounts and Payments

Purchases and subscriptions are processed by Paddle, our Merchant of Record, which handles billing and taxes on our behalf. You agree to provide accurate account and payment information and to keep this information up to date.

Disclaimer and Liability

The Service is provided "as is" without warranties of any kind. To the fullest extent permitted by law we disclaim all liability for any damages or losses arising from your use of the Service.

Governing Law

These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict of law provisions.

Privacy Notice

We collect information you provide such as account details and communications, as well as payment information processed by Paddle. This data is used to provide and improve the Service, communicate with you, and comply with legal obligations. We do not sell personal data and only share it with service providers as necessary. You may request access to or deletion of your data by contacting us.

Refund Policy

If you are not satisfied with the Service, you may request a refund within 14 days of your initial purchase or renewal. To request a refund, contact support@askvio.app with your order information. Refunds are issued at our discretion and may be denied if the Service has been substantially used.

For questions about these terms, please contact support@askvio.app.